GEOSPATIAL SERVICES

One of the nation's largest utilities sought a digital transformation in an effort to lower total operating costs following one of the largest mergers in the county, to meet continually rising customer expectations, and to enable effective management of a large electrical system. This transformation involved the review and standardization of asset management and work execution across six business units in four territories. Prior to the transformation the business divisions of gas distribution, electric transmission, electric distribution, vegetation management, supply chain, and non-nuclear generation used thousands of processes and hundreds of systems to manage assets, schedule work, execute work, and report on assets and work. A reduction in process and systems would allow for reduced training, maintenance, and software expenses, therefore lowering the cost of operating the business. Included in the effort to standardize processes and utilize far fewer systems was a desire to improve the use of spatial asset data and geographic information system (GIS) software. This would improve decision making in order to plan work and reduce time spent in work execution/documentation. In order to effectively use GIS, a foundation must be established. The Esri ArcGIS Enterprise software was chosen as the best fit for the utility's needs. The utility did not currently have resources available to architect, design, and deliver a secure, high-performing, supportable, and critical-level ArcGIS system.